Services

Front Desk + Customer Service

We find you a qualified virtual team member to handle all duties pertaining to front desk and customer service needs including answering phones, scheduling appointments, 2-way text communication, verifying insurance and other miscellaneous tasks. This will all be done seamlessly without the daily in-office interruptions.

Phones

Your team member will utilize your existing VOIP phone line, whether that's Weave, Vonage, Zoom or something else. They will be able to answer calls in real-time.

Appointment Scheduling

Every practice is a little different. Some have 20 minute eye exams, some have 30. Your team members will learn your scheduling protocols and be your virtual guru.

2-way Texting

Thank goodness for text messages. Hardly no one answers their voicemails today. Relax as your virtual team member handles the never-ending queue of patient messages.

Verifying Insurance

The hair-pulling task that keeps on coming. Your team members will be trained in your systems for searching eligibility and pulling authorizations for both medical and vision plans.

Appointment Confirmation + Reminders + Recall

People are busy and patients will always need reminders. Your team member will politely bug your patients to make sure they show up for their appointments.

Virtual Scribe

Many practice’s lack a scribe. This is for many reasons including a lack of space, too much labor and costs, too confusing to implement or doctors who think they can do it all. Investing in a team member to chart important notes for you during exams frees you to focus entirely on the needs of patients.

Audio Setup

External microphones placed in each exam room or portable.

Video Setup

Webcam placed in each exam room allows scribes to know where the doctor is in the exam process.

Training

The best way to train a scribe is through mock eye exams. Teach the scribe everything they should know and put them through a final practical exam before they are ready to see patients live with a doctor.

EHR Access

Scribe can access your EHR via browser if you are cloud based or via a remote session into a dedicated computer over an encrypted platform.

Administrative Assistant + Data Entry

Every office has those pesky tasks lurking. Take some of the burden off your plate and allow your team members to handle miscellaneous office work such as bill pay, data entry, digital filing and overall organization.

Bill Pay

Hand over the endless billpay responsibilities to your team member who will get the bills paid on time.

Data Entry

Every office has it. Keep the monotonous work out of site and out of mind.

Digital Filing

Scanned documents get out of control and disorganized quickly in a catch-all folder. Get help keeping files categorized and always know where to find something when you need it.

Other

We understand you may have unique needs in your office that fit under their own special job title. We can provide you with a team member to fill the gaps of your office. Some examples are as shown below.

Surgical and other Physician Referrals

Coordination of surgery dates, scheduling, doctor letters and more.

Payment Posting

Posting of vision plan and medical payments into your EHR. Patient deductibles will be transferred to the patient for billing. Any denials or discrepancies in billing will be recorded on a daily log for the office manager to review.

Tracking of Optical Orders

Calling spectacle labs daily to track down late jobs and notate in EHR. Patients will be notified if any delays are expected.

Ordering Rx Glasses Through Vision Plan Portals

A trained optician can save hours a day by doing the data entry of ordering eyewear and billing through vision plan portals.